Your satisfaction is our priority at bagNplay. Please review our policy below before making a purchase.

 

1. Eligibility for Returns & Exchanges

We do not offer refunds or returns unless the item arrives damaged or defective.
To be eligible for an exchange, you must:

• Contact us within 7 days of delivery.

• Provide photos of the damaged or defective item and packaging.

• Keep the item in its original packaging and unused condition.

 

2. Non-Returnable Items

The following items cannot be returned or exchanged:

• Orders marked as "delivered" by the carrier but reported missing (theft).

• Gift cards.

• Clearance items marked as final sale.

• Digital products (e.g., downloads, subscriptions).

 

3. Exchanges for Damaged or Defective Items

If your item arrives damaged or defective, please email us at support@bagNplay.com within 7 days of delivery with:

• Photos of the item and packaging.

• Your order number.
  Once approved, we will provide instructions for an exchange, subject to stock availability.

 

4. Cancellations

• Orders may be canceled before shipping, but a 5% processing fee applies.

• Once an order has shipped, it cannot be canceled, refunded, or rerouted.

 

5. Theft or Missing Packages

bagNplay is not responsible for lost or stolen packages once marked as "delivered" by the carrier. If you are concerned about theft, we recommend shipping to a secure location or using a service like Route Package Protection.

 

6. Contact Us

For assistance, please reach out to us at support@bagNplay.com.